I would like to thank Cynthia for telling us how easy it was to apply for a health plan by calling Covered California in her recent letter to the editor.
What I would like to clarify is the importance of having a certified agent assist you with your new policies. The same phone call to a local certified enrollment agent would also result in all questions being answered and an application being sent out, or a personal appointment could have been made with a familiar face to complete the process.
There is no additional cost to you for using the expertise of an agent, and we are licensed and trained to assist with the new affordable care act policies.
What you get in the future when having an agent is an advocate on your side when issues arise with your coverage. A prescription not being covered or a claim not going through? Your agent can help find out why, instead of you having to spend hours on the phone yourself. If we don’t know the answers you need we will find them and call you back.
Lucky for Cynthia and others who have already enrolled, an agent can be added to your plan at a later date. The issue with not being able to find an agent has been updated with Covered California. As of this date, as I know, we are the only certified enrollment agents in Southern Humboldt. Redwoods Rural is working on having enrollment navigators, which will be able to assist with your enrollment only, there will be no assistance in the future.
Please support your local agents.